Privacy Policy
Kolkata Car Rentals by ITH
Website: https://kolkatacarrentals.in/
Last Updated: October 2026
At Kolkata Car Rentals by ITH (“we,” “our,” “us,” or “ITH”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, book our car rental services, arrange airport transfers, hire a vehicle for sightseeing, or contact us through any communication channel.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Please review it carefully to understand how we handle your personal information.
1. Information We Collect
We may collect the following categories of information when you browse our website, contact us, or make a booking.
1.1 Personal Information
We may collect:
- Full name
- Mobile number and email address
- Pickup and drop-off addresses
- Billing address, where applicable
- Emergency contact details, if required for a booking
1.2 Booking and Travel Information
To arrange and manage your car rental services, we may collect:
- Pickup and drop-off locations
- Travel dates and pickup times
- Destination and itinerary details
- Number of passengers
- Vehicle preferences, such as Sedan, SUV, Innova, Innova Crysta, or other available vehicles
- Booking history and special travel requirements
- Airport transfer, local sightseeing, outstation travel, and Durga Puja car rental requirements
1.3 Payment Information
Depending on the payment method offered, we may collect or receive payment-related information, including transaction references, payment confirmations, billing details, and payment status.
Where payments are processed through third-party payment providers, your payment information may be handled directly by those providers under their respective privacy and security policies.
We do not claim to store or process complete card details ourselves unless this is part of our verified payment-processing arrangements.
1.4 Technical and Website Usage Information
When you visit https://kolkatacarrentals.in/, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referring website or source
- Website interactions and diagnostic information
This information helps us understand website performance, improve functionality, and enhance the user experience.
1.5 Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, analyze traffic, and measure marketing performance.
Third-party services, such as website analytics or advertising platforms, may also use cookies or similar technologies where enabled.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
1.6 Communication and Marketing Preferences
If you contact us by phone, email, website form, or messaging service, we may retain relevant communication records to respond to your inquiry and manage your booking.
Where applicable, we may also record your preferences for receiving promotional offers, travel updates, and marketing communications.
2. How We Use Your Information
We use the information collected for legitimate business purposes, including:
- Processing and confirming car rental bookings
- Arranging airport pickups, local sightseeing, outstation trips, and other transportation services
- Coordinating with drivers and relevant service providers
- Communicating booking confirmations, pickup details, schedule changes, and service updates
- Responding to customer inquiries, feedback, complaints, and support requests
- Processing payments and maintaining transaction records
- Improving our website, services, customer experience, and operational efficiency
- Understanding website traffic and evaluating marketing performance
- Sending promotional offers and service updates where permitted by applicable law
- Preventing fraud, misuse, unauthorized transactions, and security incidents
- Meeting applicable legal, tax, accounting, and regulatory obligations
We will use your information only for purposes that are consistent with this Privacy Policy and applicable law.
3. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information in the following circumstances.
3.1 Drivers and Transportation Service Providers
We may share necessary booking details, such as your name, contact number, pickup location, destination, and trip schedule, with assigned drivers or transportation partners so they can provide the requested service.
3.2 Payment and Technology Providers
We may share relevant information with third-party providers that support our business, including:
- Payment gateways and payment service providers
- Website hosting and technical support providers
- Booking management systems
- Communication and customer support platforms
- Website analytics and marketing service providers
These providers may process information as necessary to perform their services, subject to applicable agreements and laws.
3.3 Legal and Regulatory Requirements
We may disclose information when required to comply with applicable laws, lawful government requests, court orders, or other legal obligations, or when necessary to protect our rights and the safety of our customers or others.
3.4 Business Transfers
If our business undergoes a merger, acquisition, restructuring, or transfer of ownership, relevant information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
4. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on our systems and service providers, these measures may include secure website connections, access controls, security monitoring, and appropriate data-handling procedures.
However, no method of transmission or electronic storage can guarantee absolute security. While we take reasonable precautions, we cannot guarantee that information transmitted over the internet will always remain completely secure.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:
- Managing bookings and providing transportation services
- Maintaining customer service and transaction records
- Resolving disputes and addressing complaints
- Meeting applicable legal, tax, and accounting requirements
- Protecting against fraud and unauthorized activity
When personal information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable legal retention requirements.
6. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access: Request information about the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of personal information where legally permissible.
- Withdraw Consent: Withdraw consent for processing where consent is the applicable legal basis.
- Marketing Preferences: Opt out of promotional communications.
- Raise a Concern: Submit a privacy-related complaint or request.
To exercise your rights, contact us using the details provided in the Contact Us section. We may need to verify your identity before processing certain requests.
We will respond to requests in accordance with applicable laws and any relevant legal obligations.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, maps, messaging platforms, or other external services.
These third parties may have their own privacy policies and data-handling practices. We are not responsible for the privacy practices of external websites or services that we do not control.
We encourage you to review their privacy policies before sharing personal information with them.
8. International Data Transfers
Your information may be processed or stored in India and, where applicable, in other jurisdictions through our service providers.
Where international transfers occur, we will take steps required by applicable law to ensure that the transfer and subsequent processing of personal information are handled appropriately.
9. Children’s Privacy
Our car rental and transportation booking services are intended for individuals who can legally enter into the relevant service arrangements.
We do not knowingly collect personal information directly from children in circumstances where parental consent or other authorization is required by law. Where necessary, a parent or legal guardian should provide the relevant information for a child’s travel arrangements.
If you believe that a child’s personal information has been collected improperly, please contact us so we can review the matter and take appropriate action.
10. Marketing Communications
We may send promotional messages about car rental packages, airport transfers, sightseeing tours, seasonal offers, and other services where permitted by applicable law.
You may opt out of promotional emails by following the unsubscribe instructions provided in the message, where available, or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send essential service-related messages, such as booking confirmations, payment updates, and pickup information.
11. Cookies and Analytics
We may use analytics and performance tools to understand how visitors use our website and to identify opportunities for improvement.
The specific tools and cookies used may change over time. Where required, we will provide appropriate information and choices regarding non-essential cookies and tracking technologies.
You can also control cookies through your browser settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.
Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy-related concern, please contact us:
Business Name: Kolkata Car Rentals by ITH
Website: https://kolkatacarrentals.in/
Email: Please use the official customer support email address published on our website.
Phone: Please use the official contact number published on our website.
We will review privacy-related inquiries and respond within the time required by applicable law.