Kolkata Car Rentals by ITH
Website: https://kolkatacarrentals.in/
This Payment & Cancellation Policy explains the payment terms, booking confirmation process, cancellation charges, refunds, reservation modifications, and other applicable conditions for services provided by Kolkata Car Rentals by ITH (“we,” “our,” “us,” or “ITH”).
All correspondence relating to car rental bookings, payments, cancellations, and transportation services should be addressed to Kolkata Car Rentals by ITH through the official contact details published on our website.
By making a reservation through https://kolkatacarrentals.in/, you agree to the applicable terms outlined below.
1. Booking Policy
A booking request is subject to vehicle availability and confirmation by our team.
A booking will generally be considered confirmed once the required advance payment has been received and booking confirmation has been communicated to the customer.
Customers should carefully verify the pickup date, pickup time, pickup location, destination, vehicle category, journey duration, and total fare before confirming their reservation.
2. Payment Policy
2.1 Advance Payment
A minimum advance payment of 50% of the total booking cost may be required to secure a reservation, unless a different amount is communicated and agreed upon at the time of booking.
The advance payment is required to reserve the vehicle and arrange the requested transportation service.
The applicable advance amount may vary depending on the type of vehicle, journey duration, travel dates, seasonal demand, and booking conditions.
2.2 Balance Payment
The remaining balance should be paid at least 15 days before the scheduled service date, where applicable to the booking.
For bookings made within 15 days of the scheduled journey, full payment may be required at the time of booking.
Unless otherwise agreed in writing, the full outstanding amount must be cleared before the commencement of the journey.
2.3 Peak-Season and Special Bookings
For bookings during high-demand periods, including Durga Puja, Diwali, Christmas, New Year, long weekends, and other special occasions, full or higher advance payment may be required.
Any special payment deadlines or cancellation conditions applicable to these bookings will be communicated before confirmation.
2.4 Accepted Payment Methods
Available payment methods will be communicated by our booking team. Customers should make payments only through authorized payment channels and retain their transaction receipts for reference.
Any applicable bank charges or payment processing fees will be communicated to the customer where relevant.
3. Cancellation Policy
All cancellation requests must be submitted in writing through our official communication channels.
Cancellation charges will be calculated based on the date and time we receive the written cancellation request, subject to the specific terms of the booking and applicable law.
Unless different cancellation terms are confirmed in writing, the following general schedule may apply to eligible bookings:
| Cancellation period before the service date | Cancellation charge |
|---|---|
| 60 days or more | 10% of the booking cost |
| 30–59 days | 20% of the booking cost |
| 15–29 days | 25% of the booking cost |
| 8–14 days | 50% of the booking cost |
| 7 days or fewer | Up to 100% of the booking cost |
| No-show | Up to 100% of the booking cost |
A minimum service or administrative charge of 10% may apply to cancellations where disclosed in the booking terms, subject to applicable law and without duplicating charges improperly.
The applicable cancellation charges will be communicated to the customer during the booking process. Where a specific written cancellation policy has been agreed upon, that policy will apply to the extent permitted by law.
4. Non-Refundable and Seasonal Bookings
Bookings made during certain high-demand periods may be subject to special cancellation conditions.
These may include:
- Durga Puja and other major festival periods
- Diwali and other public holiday periods
- Christmas and New Year, particularly from 20 December to 15 January
- Long weekends and peak travel dates
- Special packages, promotional bookings, or exclusive vehicle arrangements
Any non-refundable booking condition must be clearly communicated to the customer before payment and confirmation. Refund eligibility will be determined according to the agreed booking terms and applicable law.
5. Cancellation After the Journey Begins
If a customer cancels a booking after the journey or service has commenced, the refund, if any, will depend on the services already provided, the unused portion of the booking, expenses incurred, and any non-recoverable commitments.
Charges for completed transfers, kilometres travelled, waiting time, driver deployment, or other services already provided may remain payable.
Refunds for unused services will be considered in accordance with the applicable booking conditions and legal requirements.
6. No-Show Policy
A customer may be considered a no-show if they fail to arrive at the agreed pickup location or cannot be contacted within the applicable waiting period without prior communication.
In such circumstances, the booking may be treated as cancelled, and cancellation charges of up to the full booking amount may apply, subject to the terms communicated at booking and applicable law.
Customers should contact our team as soon as possible if they expect to be delayed or need to change their pickup arrangements.
7. Refund Policy
Refunds for eligible cancellations or unused services will be calculated according to the applicable cancellation policy.
Where a refund is approved:
- The refund will ordinarily be issued to the original payment method or the person who made the payment.
- Refund processing may take approximately 7–14 business days after approval, depending on the payment provider and banking procedures.
- The actual time taken for the amount to appear in the customer’s account may vary.
- Any applicable bank or payment processing charges will be handled in accordance with the disclosed payment terms and applicable law.
If a refund is delayed beyond the expected processing period, customers may contact our support team with their booking reference and payment details.
8. Cancellation by Kolkata Car Rentals by ITH
In the event that we are unable to provide a confirmed service because of vehicle unavailability, operational issues, or other circumstances within our control, we will inform the customer as soon as reasonably possible.
Where feasible, we may offer an alternative vehicle, a revised pickup arrangement, or rescheduling, subject to customer agreement.
If a suitable alternative is not accepted or cannot be arranged, any refund due will be processed according to the booking terms and applicable law.
Where a cancellation results from circumstances beyond our reasonable control, we will communicate the available options to the customer.
9. Reservation Changes and Modifications
Customers who wish to modify a booking, including changes to the journey date, pickup time, pickup location, destination, vehicle category, or itinerary, should contact our team as early as possible.
All modifications are subject to vehicle availability and operational feasibility.
9.1 Modification Charges
Changes to a reservation may result in additional charges depending on the revised journey, vehicle availability, service duration, and any applicable third-party costs.
Any modification charges will be communicated before the revised booking is confirmed.
9.2 Difference in Price
If a modification increases the booking cost, the customer must pay the additional amount according to the revised booking terms.
If a modification reduces the booking cost, any refund or adjustment will be handled according to the applicable booking policy and applicable law.
Any approved refund will ordinarily be returned through the original payment method unless another lawful arrangement is agreed upon.
10. Arrival, Departure, and Waiting Time
For car rental services, the agreed pickup time and location will be specified in the booking confirmation.
Customers should be ready at the scheduled pickup time and provide accurate contact details.
Additional waiting time, airport delays, changes in flight schedules, or extended stops may affect the service and may attract additional charges where disclosed in the booking terms.
For hotel-related arrangements made as part of a travel package, check-in and check-out timings will be governed by the relevant property’s policies.
11. Extra Usage of Vehicles
The quoted fare covers only the journey, duration, distance, and services agreed upon at the time of booking.
Additional usage beyond the agreed package, including extra kilometres, extended hours, additional stops, route changes, or usage after a scheduled transfer or sightseeing tour, may incur additional charges.
Customers should obtain confirmation from our team before extending the service.
Any applicable extra usage charges will be communicated according to the relevant fare structure or booking agreement.
12. Communication and Notifications
Customers are responsible for providing accurate and up-to-date contact information during the booking process.
We may use the provided phone number, email address, or other agreed communication channels to send:
- Booking confirmations and payment acknowledgements
- Driver and vehicle details, where available
- Pickup reminders and journey updates
- Changes to reservations
- Cancellation and refund notifications
- Other essential service-related communications
Customers should review these communications and inform us promptly if any booking detail is incorrect.
13. Third-Party Services and Limitations
Certain services may involve third-party vehicle owners, drivers, payment processors, hotels, or other service providers.
Where third-party services are involved, their relevant terms may also apply. We will make reasonable efforts to coordinate the services included in the confirmed booking.
Nothing in this policy excludes or limits any responsibility or liability that cannot lawfully be excluded under applicable Indian law.
14. Unforeseen Circumstances
Delays or changes may occur due to traffic congestion, severe weather, road closures, accidents, government restrictions, strikes, natural disasters, or other circumstances beyond our reasonable control.
We will make reasonable efforts to inform affected customers and discuss alternative arrangements where feasible.
Refunds or adjustments arising from such circumstances will be handled according to the applicable booking terms and law.
15. Travel Insurance
Customers are encouraged to consider appropriate travel or personal accident insurance where suitable for their journey.
Any insurance coverage applicable to the vehicle or service will be governed by the relevant insurance policy and applicable law.
16. Privacy and Payment Information
Personal information provided during booking and payment will be handled in accordance with our Privacy Policy.
Customers should use only authorized payment channels and avoid sharing passwords, PINs, OTPs, or other confidential authentication details with anyone claiming to represent our business.
17. Policy Updates
Kolkata Car Rentals by ITH may update this Payment & Cancellation Policy from time to time to reflect changes in our services, payment arrangements, or applicable legal requirements.
The updated policy will be published on:
The specific payment and cancellation conditions communicated and accepted at the time of booking will apply to the reservation, subject to applicable law.
18. Contact Us
For questions regarding payments, cancellations, refunds, or booking modifications, please contact:
Business Name: Kolkata Car Rentals by ITH
Website: https://kolkatacarrentals.in/
Phone: Please refer to the official contact number published on our website.
Email: Please refer to the official email address published on our website.
When contacting us, please provide your booking reference, scheduled journey date, and payment transaction reference where applicable.
Last Updated: October 2026
Please review this Payment & Cancellation Policy before making a reservation. By confirming a booking, you acknowledge the applicable payment and cancellation conditions communicated to you.