Kolkata Car Rentals by ITH
Website: https://kolkatacarrentals.in/
These Terms & Conditions govern the use of the website and the booking of car rental and transportation services provided by Kolkata Car Rentals by ITH (“we,” “our,” “us,” or “ITH”). By accessing our website, making a booking, or using our services, you agree to these Terms & Conditions.
All correspondence regarding car rental bookings and transportation services should be addressed to Kolkata Car Rentals by ITH through the official contact details published on our website.
1. Important Booking Information
- Bookings are subject to vehicle availability and confirmation by our team.
- Customers must confirm the total fare, journey details, inclusions, exclusions, and applicable additional charges before the trip.
- Payment must be completed according to the agreed booking terms and before the commencement of the journey, unless otherwise confirmed by us in writing.
- Booking advances, cancellation charges, and refund eligibility will be governed by the applicable booking terms communicated to the customer.
- A booking is considered confirmed only after the required payment or advance has been received and confirmation has been provided by our team.
2. Booking and Payment Policy
2.1 Advance Payment
An advance payment may be required to secure a booking. The advance amount will depend on the type of vehicle, journey duration, travel dates, service requirements, and time remaining before the scheduled pickup.
The balance payment must be made within the agreed timeframe and, unless otherwise agreed in writing, before the commencement of the journey.
For peak-season bookings, including Durga Puja, Navratri, Diwali, Christmas, New Year, and other high-demand periods, full or higher advance payment may be required.
2.2 Payment Methods
Available payment methods will be communicated during the booking process. Customers should make payments only through the payment channels authorized by Kolkata Car Rentals by ITH.
Customers are advised to retain their payment receipts or transaction references until the booking and journey are completed.
2.3 Outstanding Payments
If the required payment is not received within the agreed timeframe, we reserve the right to place the booking on hold or cancel it after appropriate communication, subject to the applicable booking terms and law.
Any additional charges must be communicated to the customer and settled according to the agreed payment conditions.
3. Cancellation and Refund Policy
Cancellation requests must be submitted in writing through our official communication channels. The applicable cancellation terms will depend on the type of service booked, the date and time of cancellation, and any specific conditions communicated at the time of confirmation.
Unless a different written policy has been agreed upon, the following general cancellation schedule may apply to eligible bookings:
- 45 days or more before the scheduled service: Up to 10% of the booking cost may be charged as a cancellation fee.
- 30–44 days before the scheduled service: Up to 25% of the booking cost may be charged as a cancellation fee.
- 15–29 days before the scheduled service: Up to 50% of the booking cost may be charged as a cancellation fee.
- 7–14 days before the scheduled service: Cancellation charges may be higher, as specified in the booking confirmation.
- Within 7 days of the scheduled service or no-show: The booking may be non-refundable, subject to the confirmed cancellation policy and applicable law.
The above schedule is a general guideline and may not apply to every car rental booking. A specific cancellation policy provided with your booking confirmation will take precedence where legally permissible.
3.1 Seasonal and Special Bookings
Bookings made during Durga Puja, Navratri, Diwali, Christmas, New Year, and other high-demand periods may have special cancellation conditions.
Any non-refundable advance or special cancellation charge must be communicated before the booking is confirmed and will be subject to applicable law.
3.2 Cancellation After the Journey Begins
If a customer cancels a journey after the service has commenced, the refund, if any, will depend on the unused portion of the service, costs already incurred, third-party commitments, and the agreed booking terms.
No refund may be available for services already provided, completed portions of a journey, or non-recoverable expenses, subject to applicable law.
3.3 Cancellation by the Company
If we need to cancel a confirmed booking due to vehicle unavailability or other circumstances within our control, we will inform the customer and, where reasonably possible, offer an alternative vehicle or rescheduling option.
If no suitable alternative is accepted or available, any refund due will be handled in accordance with the booking terms and applicable law.
4. Car Rental Services
Kolkata Car Rentals by ITH provides car rental and transportation arrangements that may include:
- Local car rentals within Kolkata
- Kolkata airport pickup and drop services
- Kolkata city sightseeing tours
- Outstation and intercity car rentals
- One-way and round-trip journeys
- Durga Puja car rental packages
- Corporate, family, and customized transportation services
The availability of particular vehicles, including Sedan, SUV, Ertiga, Innova, Innova Crysta, and similar models, depends on the booking date and fleet availability.
A specific vehicle model is guaranteed only when explicitly confirmed in writing. If a confirmed vehicle becomes unavailable due to unforeseen circumstances, we may offer a comparable alternative, subject to customer communication and applicable booking terms.
5. Fare, Inclusions, and Additional Charges
The fare quoted for a booking will depend on the vehicle category, travel distance, duration, itinerary, pickup location, and other agreed requirements.
Depending on the package, the following items may or may not be included in the quoted fare:
- Driver allowance
- Fuel charges
- Toll charges
- Parking fees
- State or entry taxes
- Night charges
- Additional kilometres or extra hours
- Additional stops or itinerary changes
Customers should verify all inclusions and exclusions before confirming a booking.
Any extra charges arising from additional travel, waiting time, route changes, extended usage, or other services must be disclosed or agreed upon as applicable. Statutory tax or government fee changes may be reflected in the final charges where permitted by law and communicated to the customer.
6. Pickup, Drop-Off, and Waiting Time
Customers must provide accurate pickup and drop-off locations, contact numbers, and scheduled pickup times when making a booking.
Customers should be available at the agreed pickup location at the scheduled time. Delays caused by the customer may result in waiting charges or adjustments to the itinerary where such charges have been disclosed in advance.
For airport transfers, customers should provide correct flight details and notify us of significant changes or delays as soon as possible.
Airport waiting time, flight-delay handling, and additional waiting charges will be governed by the terms communicated at booking.
7. Customer Responsibilities
Customers using our services are expected to:
- Provide accurate booking and contact information.
- Follow applicable laws and safety instructions during the journey.
- Treat drivers and service personnel respectfully.
- Avoid carrying prohibited or illegal items in the vehicle.
- Avoid smoking or engaging in any activity prohibited by law or by the applicable vehicle policy.
- Inform us in advance about special requirements, additional stops, or itinerary changes.
- Ensure that all passengers comply with applicable seat-belt and other road-safety requirements.
- Take care of their personal belongings and check the vehicle before leaving.
Customers may be responsible for damage to the vehicle caused by their intentional or negligent actions, subject to applicable law and the circumstances of the incident.
8. Itinerary Changes and Delays
Travel schedules and estimated arrival times are subject to road traffic, weather conditions, road closures, diversions, vehicle conditions, and other factors beyond our reasonable control.
We will make reasonable efforts to provide the agreed transportation service. However, we cannot guarantee exact arrival times under all circumstances.
Changes to the route, destination, journey duration, or number of stops may affect the final fare. Any applicable additional charges should be communicated to the customer before the revised service is undertaken, wherever reasonably practicable.
9. Limitation of Liability
Kolkata Car Rentals by ITH will make reasonable efforts to arrange the services confirmed with the customer.
To the extent permitted by applicable law, we will not be responsible for delays, missed connections, or additional expenses arising from events beyond our reasonable control, including:
- Severe weather, flooding, landslides, or natural disasters
- Traffic congestion, road closures, or government restrictions
- Accidents or emergencies
- Political disturbances, strikes, or civil unrest
- Unexpected mechanical breakdowns
- Other unforeseen events affecting transportation operations
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for negligence or other matters that cannot lawfully be excluded.
10. Personal Belongings
Customers are responsible for their luggage, valuables, electronic devices, documents, and other personal belongings during the journey.
Please check the vehicle carefully before leaving it. If an item is misplaced, contact us as soon as possible with details of the journey and the missing item.
We will make reasonable efforts to assist in locating lost property but cannot guarantee its recovery. Liability for lost, stolen, or damaged belongings will be determined in accordance with applicable law and the circumstances of the incident.
11. Insurance and Safety
Vehicles used for the service must be operated in accordance with applicable transportation and road-safety requirements.
Customers are encouraged to arrange appropriate personal travel or accident insurance where necessary. Any insurance coverage applicable to a vehicle or service will be governed by the relevant insurance policy and applicable law.
Customers should inform us of relevant accessibility requirements or special transportation needs before confirming a booking so that suitable arrangements can be considered.
12. Force Majeure
We will not be held responsible for failure or delay in performing a service to the extent that it results from circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, public emergencies, road closures, or other unforeseen events.
Where reasonably possible, we will communicate the situation and discuss alternative arrangements, rescheduling, or refunds in accordance with the applicable booking terms and law.
13. Third-Party Services
Some transportation arrangements may involve independent drivers, vehicle owners, or other service providers.
Where third-party services are involved, the relevant service terms may apply in addition to these Terms & Conditions. We will make reasonable efforts to coordinate the confirmed booking and communicate material service changes to the customer.
Nothing in this section excludes any responsibility that Kolkata Car Rentals by ITH has under applicable law.
14. Website Use
The content on https://kolkatacarrentals.in/ is provided for general information about our services.
You agree not to misuse the website, attempt unauthorized access, interfere with its operation, submit fraudulent booking requests, or use the website for unlawful purposes.
We reserve the right to correct website errors, update service information, and modify website content when necessary. A website listing or displayed fare does not guarantee availability until the booking is confirmed.
15. Privacy Policy
Personal information provided during inquiries and bookings will be handled in accordance with our Privacy Policy.
We use relevant information to manage reservations, coordinate transportation, communicate with customers, process payments, and meet applicable legal obligations.
Please review the Privacy Policy available on our website for further details about data collection, use, sharing, and protection.
16. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India.
Subject to applicable law, disputes arising from the use of our website or booking of our services will be subject to the jurisdiction of the competent courts in Kolkata, West Bengal, India.
Nothing in this section restricts any rights or remedies that customers may have under mandatory applicable law.
17. Amendments to These Terms
We may update these Terms & Conditions periodically to reflect changes in our services, business practices, or applicable legal requirements.
The revised version will be published on https://kolkatacarrentals.in/. Customers should review the applicable booking terms before confirming a reservation.
Any special conditions communicated and accepted as part of a confirmed booking will apply to that booking to the extent they are consistent with applicable law.
18. Contact Us
For booking inquiries, cancellations, payment questions, or clarification of these Terms & Conditions, please contact:
Business Name: Kolkata Car Rentals by ITH
Website: https://kolkatacarrentals.in/
Phone: Refer to the official contact number published on our website.
Email: Refer to the official email address published on our website.
By booking or using our services, you acknowledge that you have had the opportunity to review these Terms & Conditions and the specific conditions applicable to your reservation.
Last Updated: October 2026
These Terms & Conditions should be read together with the booking confirmation and any service-specific conditions provided by Kolkata Car Rentals by ITH.